Reporting and blocking someone

Both tutors and students can report and block each other. Reporting tells the Vocally team what happened. Blocking cuts all contact between the two of you, immediately and without waiting for a review.

Where to find it

In the chat — the flag icon reports the person, the ban icon blocks them.
In the lesson room — the Report button in the top bar, so you can flag a lesson while it is happening.
In your calendar — open a lesson and use Report user, for tutors.
On a tutor’s profile — Report this tutor, for students.

Reporting

Pick a category — harassment, inappropriate behavior, off-platform payment, spam, safety concern, didn’t show up or other — and describe what happened. You get an email confirming we received it, and another one when the team resolves it.

When you choose harassment or safety concern, the Also block option is switched on for you. You can turn it off if you only want to report.

Blocking

Before you confirm, the dialog shows exactly what will change:

Upcoming lessons between you are cancelled — every one of them, including lessons less than 12 hours away. A lesson the student has not paid for yet is simply released. The student gets a lesson credit for each paid one, or it goes back to its package, and nobody is penalised. While the block lasts, the student’s credits with that tutor can only be moved to another tutor. Free lessons from Vocally stay with that tutor. A lesson already in progress is not cancelled: it ends normally, and either of you can report a problem with it.
Neither of you can message the other. The conversation disappears from both inboxes. If the block is lifted, it comes back with its old messages the next time one of you sends a message.
The student can no longer book you or open your profile. You disappear from their search results and your profile link shows “not found” for them. Their favourites and any pending reschedule proposal are cleared.
The other person is not told they were blocked. Each lesson the block cancels sends them the usual cancellation email; everything else simply shows as unavailable.

A student who blocks a tutor gets the same rules in the other direction.

Undoing a block

Go to Settings → Blocked users. Each entry shows when you blocked the person, the reason you gave and the status of the linked report, if any. Unblock restores messaging, booking and profile access. Credits a student holds with that tutor can be used with them again. Lessons cancelled by the block are not restored — you would need to book again.

Something went wrong with a lesson

Your tutor didn’t show up, or the lesson couldn’t go ahead. Go to your lessons, open the Past tab and use Report a problem on that lesson, or use Report absence in the lesson room while you are waiting. You have 7 days after the lesson to report it. The team reviews what happened and emails you what you get back. After the 7 days you can still report something serious, such as a safety concern.

You are a tutor and couldn’t attend. Go to your lessons and use I couldn’t attend on that lesson, with a few words about what happened. You can do it from the moment the lesson starts until the report window closes. Your payment for that lesson waits until the team has reviewed it and settled things with your student, and the lesson shows Reported — under review in the meantime.

A report about a tutor’s lesson. While a Didn’t show up report about the tutor, or an Other report that something else went wrong with the lesson, made within the 7 days after it, is open, the tutor’s earnings for that one lesson are paused. A report about behaviour, or a tutor’s report about a student, pauses nothing automatically, although the team can hold that lesson’s earnings while it reviews the report.

Your student didn’t show up. There is nothing you need to do — the lesson counts as taught and you are paid for it. If something else went wrong, report it from the lesson so the team has the context.

What the team does with reports

Reports are reviewed by Vocally staff, who can see whether you also blocked the person and how many other reports the same account has received. Repeated or serious reports lead to the account being deactivated across the platform.