Frequently asked questions
Quick answers to the most common questions from students and tutors.
Updated October 19, 2026
For students
How do I find and book a tutor?
Browse the tutor catalog, filter by language, price and specialties, then book a trial or a lesson directly from the tutor’s profile.
What is a trial lesson?
Your first lesson with a tutor, so you can meet them before committing. A tutor chooses which lengths they offer as a trial — 25 minutes, 50 minutes, or both — and a trial costs the same as a regular lesson of that length. You take one trial per tutor; after it, your lessons with them are regular lessons. If Vocally has given you free lessons with a tutor, reserving one counts as that first lesson.
How do payments work?
Payments are handled securely through Stripe. You pay per lesson, or buy a discounted package of lessons with the same tutor. See payments, packages & cancellations.
What is the cancellation policy?
You can cancel on your own up to 12 hours before the lesson starts, and what you paid becomes a lesson credit with that tutor. You can use it with them or move it to another tutor. Inside those last 12 hours you ask your tutor to reschedule instead, and they decide. Money back to your card is the exception: write to support@vocallyglobal.com if you need it. See the Terms of Service for the full policy.
When can I review a tutor?
After your first completed paid lesson with them. Trial lessons don’t unlock reviews — the trial is there to find out whether you’re a good match.
For tutors
How do I become a tutor?
Sign up with the Tutor option selected, then complete the five-step profile setup. See creating your tutor account and setting up your tutor profile.
How long does profile approval take?
Our team reviews new tutor profiles — usually within a few days. Your profile is not visible to students until it’s approved and your payouts are set up, and the current status is always shown on your tutor dashboard. See what happens after you submit.
I forgot my password. What now?
Request a reset link from the sign-in page. See resetting your password.
What fee does Vocally take?
It is free to create a tutor profile — no subscription and no listing fees. Trial lessons are split 50/50 with Vocally. Regular lessons use a tiered service fee from 25% down to 15%, based on your total completed teaching hours: the more hours you teach, the lower your fee. Each 50-minute lesson counts as one hour, and a 25-minute lesson as half an hour.
A student can move unused lesson credits from another tutor to you. A lesson paid with moved credits is worth your own list price. The first lesson you teach that student is their trial with you, unless they had a lesson with you before, and is split 50/50 like any other trial; after it, their lessons use your regular fee.
A free lesson Vocally gives a student earns nothing, and your earnings page shows it as such. A lesson credit Vocally pays for to settle a problem pays you as usual.
How and when do I get paid?
Connect a Stripe account from your tutor dashboard or, where Stripe is not available and bank transfer is offered, add a bank account. You can’t be listed to students until you do.
What you earn from a lesson becomes eligible 72 hours after the lesson’s scheduled end. You never have to ask for it.
A student still has 7 days after a lesson to report a problem with it. A report on a lesson can keep that lesson’s earnings unavailable past the 72 hours until it is resolved. If we pause your payouts while we review your account, you keep earning, we email you when they pause and when they resume, and the next run sends everything that was waiting. Questions in the meantime go to support@vocallyglobal.com.
Eligible earnings move on their own: once a day, Vocally sends your available balance once it reaches $20, and you get an email each time. With Stripe, it reaches your bank on Stripe’s own schedule, which you can see in your Stripe dashboard. Becoming eligible and arriving in your bank are different moments.
A payout that fails stays in your balance and is sent again once the problem is fixed; we email you when it happens. If you are paid by bank transfer and your bank returns a payout, the money goes back to your balance and we email you. Payouts wait until you save your bank details again, and the next run sends it.
If a student’s bank disputes a payment, the earnings from the lessons it paid for are held until the dispute closes, and we email you when it opens and when it closes. If Vocally wins, they are released. If it loses, the student’s unused credits from that payment absorb the loss first; only the rest removes earnings, one lesson at a time, and any part already paid out is deducted from your next earnings.
Your Vocally earnings page shows what goes out in the next payout and what is not available yet, with the date the next part of it is released. If a lesson you were already paid for is reversed, the page shows the amount that will be deducted from your next earnings.
What happens to my earnings if I leave Vocally?
Your lessons that have not started are cancelled, and your students get them back as credits they can move to another tutor. What you have already earned is still sent on the normal schedule once it is released and not under review. A final balance below $20 is not sent automatically: write to support@vocallyglobal.com and we will settle it.
Does a trial lesson affect my rating?
No. Students can only review a tutor after completing a paid lesson with them, so a trial never produces a rating.